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Durham, North Carolina

  • Hyatt Place Durham SouthPoint 7840 NC Highway 751 Durham, NC 27713 (map)

Certified Business Services Consultant™ (CBSC)


Join us on June 14th and 15th in beautiful Durham, North Carolina for this dynamic training designed to provide Workforce Development Professionals, Economic Developers, Education and Training Professionals with the skills and strategies they need to deliver high quality, customer-focused Business Services. 

This workshop will also equip attendees with tools that will enable them to deliver Business Services effectively and efficiently, enhancing outcomes as well as customer satisfaction.

Areas of Focus:

A step-by-step approach to addressing the core needs of businesses, including recruiting, training, and retaining employees

  • The facilitation of impactful referrals that connect businesses to the assets and resources available throughout their communities, regions and states
  • Transforming Business Services teams into high achieving, demand-driven consultants focused on customizing services to meet business needs
  • Assisting businesses to discover the principles of career pathways and to adopt and develop career pathways within their own organizations
  • Meeting Federal and State WIOA guidelines for business services and professional skill enhancement

Attendees Will Learn: 

  •  The four phases of business services, how they relate & build upon each other 

  •  The fundamentals of marketing, branding & messaging & the value of each 

  •  How to develop & effectively use tools to evaluate the needs of business 

  •  How to develop creative & effective solutions for businesses 

  •  Best practices for maintaining long term customer relationships using customer service & management techniques 


Registration Fee | Payment for registration covers the two day training course and certificate fee. All other costs (travel and accommodations) are the sole responsibility of the registrant.  
Hotel Group Discount Rate | Receive a discount code with completed registration.
Cancellation Policy | Cancellation requests can be submitted to Tressa Dorsey ( A $75 cancellation fee will be applied to all refunds. Registration fees are non-refundable for cancellations made 30 days or less prior to the training start date. TAD Grants reserves the right to transfer registration fees on an individual basis and when training space is available. 
Earlier Event: March 1
Savannah, Georgia
Later Event: July 26
Columbus, Ohio