Masterclass on Career Development Techniques for Persons with Disabilities – Customer Service 102

Communication and building strong relationships with customers are two of the foundations to all good customer service models. This course will address the ways in which we give and receive information, how to mindfully build trust and strategies for making personal connections through technology.

Time:  Approximately 45 – 55 Minutes

Objectives:

• Methods to Build Helping Relationships
• The 7 Elements of All Relationships
• Using the 5 Helping Skills
• Developing Trust
• Communication Skills
• Fostering Personnel connections