Customer Service 101

This course will teach professionals how to best apply high quality customer service strategies to quickly identify a customer’s needs; prioritize those needs based upon resource allocation; and handle customer requests with the utmost of care and professionalism. Staff will also learn how to efficiently move customers into the most appropriate program/service that effectively meets their needs.  Additionally, Customer Service 101 will provide both an overview and detailed information regarding the workforce system, the engagement of customers in the system, and the variety of pathways that customers can travel as they navigate through the workforce system.

Customer Service 101

$79.00
1 year of access

This Self-Paced
Earn One Continuing Education Hour