Frequently Asked Questions (FAQ)

 


What happens if a student fails an assignment within a course or lesson?

Students will receive an email with the instructor’s comments on why the student failed to meet the assignment requirements.  Also the instructor will reset the Start Assessment button for that assignment, so the student can resubmit a better response.


Where do I find my certificates?

Once you sign in under the E-Learning menu tab, you will be directed to your My Courses page.  To review or print your certificates, visit your student dashboard and select “my certificates”.  Then click on the appropriate certificate tile to display your certificate.  You have the to print or save to your computer.


How do I see my grades and assignments to include any instructors review?

Once you sign in under the E-Learning menu tab, you will be directed to your My Courses page.  To review your grades and assignments as a student, visit your student dashboard and select “my grades”.  Then click on any course link to see more grade information.  In the assignments column you will see links to any assignment reviews that your instructor has completed.  Click on “review” link to review instructor comments.


How do I use a coupon discount code when purchasing a course?

Enter the coupon code on the checkout screen by selecting the “Click here to enter your code” button and enter the code. Click the “APPLY COUPON” button to see the pricing update in real time.  Example below.


How do I use a voucher code for a course purchased for me?

Vouchers can only be redeemed during new user registration and if you are already a student on your student dashboard.   Click here for directions.


I forgot my password.  What do I do?

Click Lost Your Password? link and enter your email address.  You will then receive an email with a link to reset your password.


How to make a purchase?

Starting from the Home page – click Course Catalog in the navigation menu.  Then select desired course or package. Here you’ll find a detailed description and directions. Click the Purchase button to process.

Complete billing and account details. Under orders summary you have the option of adding a coupon code. Select the “Click here to enter your code” button and enter the code. Click the “APPLY COUPON” button to process. Skip this option if you have no coupon code.

Next is Payment Details.

Credit or Debit Card Option. Select and enter your credit or debit card information and click the “BUY NOW” button. You will receive several emails regarding your purchase and have immediate access to the course or package.

Manual Option. Select and click the “BUY NOW” button. You will receive an email with directions on how to make your payment by check or purchase order. You will not have access to the course or package until payment is received.


Do you offer group discounts for your online courses?

Yes we do!  Our group discount applies to groups of five or more.  Email or call us and start saving today.


Can I save my course progress and resume at a later date?
Yes, all of our courses and your progress are retained within the learning system so you can move through your courseware with ease.


Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. Contact information is at our Contact page.