The Business of Customer Service
The focus of this training will be on serving internal and external customers, job seekers and business customers. This two day training will provide strategies and techniques for building relationships with our customers, providing individualized services with compassion and empathy while ensuring each customer receives exceptional customer service tailored to meet their needs.
Those that successfully complete the training and demonstrate their competence through their documented application of knowledge will earn a certificate of completion while raising the professional standards for customer service within their organization. Course completion will provide each student with 12 hours of Continuing Education Hours.
Location: Northeast Tech Claremore Campus 1901 OK-88, Claremore, OK 74017
Course Schedule: June 6th and 7th, 2023 9:00am to 3:30pm Both Days
Please note: The power point will not be provided on site, if you wish to have a hard copy of the power point please print it from the “resources” section within the course page. All other handouts and activities will be provided on site.