Monterey WDB: Dealing with Difficult Customers

Working with internal and external customers that are frustrated, angry, or even hostile can be incredibly challenging. It can even make you think about giving up and changing jobs or worse, abandoning your own commitment to providing outstanding customer service. Difficult customers are part of everyone’s life at one time or another. Join us for these two live sessions and let us share strategies and techniques you can use to turn difficult customers into satisfied customers.