Customer Service Design & Delivery Workshops
Summary: Providing quality customer service begins with a quality internal customer service design that can then spread to external customers. Core areas discussed are how to foster both internal and external customer service, building strong relationships, communication, and developing a customer bill of rights.
Objectives:
Attendees will learn:
- What customer service means in relation to all your customers, both internal and external
- Use outstanding customer service to ensure customer satisfaction
- Build goodwill through in-person customer service
- Provide outstanding customer service in multiple mediums
- Address difficult customers and resolves complaints effectively
Conflict Resolution Workshops
Summary: Conflict is inevitable and, in some cases, very productive. This training focuses on the individual’s behaviors and attitudes toward conflict. Providing tools and strategies to utilize conflict as a crucial component for growth and change.
Objectives:
Attendees will learn:
- Their own individual conflict resolution style
- Best practices for resolving conflict when it arises
- Communication styles that promote de-escalation and solution
- How to achieve the desired outcome from conflict to eliminate negative results
Monterey WDB Virtual Training
$1,000.00
1 year of access