This package shares how to best apply high quality, customer service strategies to assist you identify a customer’s needs; prioritize those needs based upon resource allocation; and handle customer requests with the utmost of care and professionalism.
The following courses are included:
Customer Service 101: This course will teach professionals how to best apply high quality customer service strategies to quickly identify a customer’s needs; prioritize those needs based upon resource allocation; and handle customer requests with the utmost of care and professionalism. Staff will also learn how to efficiently move customers into the most appropriate program/service that effectively meets their needs. Additionally, Customer Service 101 will provide both an overview and detailed information regarding the workforce system, the engagement of customers in the system, and the variety of pathways that customers can travel as they navigate through the workforce system.
Customer Service Skills (102): Communication and building strong relationships with customers are two of the foundations to all good customer service models. This course will address the ways in which we give and receive information, how to mindfully build trust and strategies for making personal connections through technology.
Time Management: Improving Efficiency & Eliminating Stress: Do you wake up with a plan of all the things you will get accomplished for the day? By noon you are behind, nothing on your list is checked off and by quitting time you feel frustrated? Then this course is going to change the way you think about organizing your day, your behavior and most importantly give you the strategies and methods for increasing efficiency and reducing your daily stress and frustration.
Customer Service Package
Earn 3 Continuing Education hours