EKCEP Workforce and Career Development Essentials Package

This nine-course package delivers applicable strategies for workforce and career practitioners at all skill levels and provides over nine hours of continuing education.  Our courses are designed, developed, and delivered by actual professional trainers. The following courses are provided.

Customer Service 101 (Earning One Continuing Education Hour)

This course will teach professionals how to best apply high-quality customer service strategies to quickly identify a customer’s needs; prioritize those needs based on resource allocation; and handle customer requests with the utmost of care and professionalism. Staff will also learn how to efficiently move customers into the most appropriate program/service that effectively meets their needs.  Additionally, Customer Service 101 will provide both an overview and detailed information regarding the workforce system, the engagement of customers in the system, and the variety of pathways that customers can travel as they navigate through the workforce system.

Customer Service 102 (Earning One Continuing Education Hour)

Communication and building strong relationships with customers are two of the foundations to all good customer service models. This course will address the ways in which we give and receive information, how to mindfully build trust and strategies for making personal connections through technology.

Case Management Fundamentals (Earning One Continuing Education Hour)

This course targets learners who are new to job seeker services and workforce development case management.  Content is designed to orient new hires to the important role of case management within the workforce development system, and will equip learners with the key elements of an effective case management system, the fundamental roles and responsibilities of a case manager/career practitioner, and the case management-focused process that will enable them to successfully guide job seekers through workforce development programs and services.

Career Advising Fundamentals (Earning One Continuing Education Hour)

This course will provide learners with an overview of career advising within the workforce development system. Learning objectives will include career assessments, individual career planning, career transition planning, and retention strategies.  These objectives will be underpinned and woven together by focusing on the importance of relationships throughout the advising process; each topic will stress the importance of building a strong and productive relationship with job seekers as learners guide them through the career advising process and support them in the achievement of their identified career goals.

Developing Individual Career Plans (Earning One Continuing Education Hour)

Developing a career plan with a job seeker requires in-depth knowledge of the effective use of career assessments and the ability to develop detailed career action plans. This course will provide learners with practical skills for assisting customers as they make career decisions and explore career pathways and will walk learners through the best process, they can utilize to develop comprehensive, detailed career plans that maximize success.

Assessments and the Career Professional (Earning One Continuing Education Hour)

Career Assessments are an important component of workforce and career development.  In order to best serve job seekers and support them in identifying career pathways, workforce development practitioners should understand the role of assessments within the career planning process. Learning objectives for this course will include an overview of assessments; the different types of assessments that exist and the strengths of each type; understanding an applying assessment results; and the role of the Career Professional in recommending and interpreting assessments with job seekers within the workforce development framework.

Employment Preparation and Placement Strategies (Earning One Continuing Education Hour)

Designed for career practitioners who provide direct support to job seekers as well as program managers and senior staff, this course will discuss a variety of specific strategies for engaging, motivating, and preparing job seekers as they navigate through the workforce development system. Additional course content includes the development and utilization of placement strategies within the demand-driven workforce development model as well as methods designed to increase employment outcomes.

Business Services Fundamentals (Earning One Continuing Education Hour)

This course will provide those responsible for business engagement and business services with the foundation of the Demand Driven Business Services Model.  Objectives will include the implementation of Demand Driven Business Services; understanding business language; identification of business needs; and techniques to build strong working relationships with the business community.

Time Management: Improving Efficiency & Eliminating Stress (Earning One Continuing Education Hour)

Do you wake up with a plan of all the things you will get accomplished for the day? By noon you are behind, nothing on your list is checked off and by quitting time you feel frustrated. Then this course is going to change the way you think about organizing your day, and your behavior and most importantly give you the strategies and methods for increasing efficiency and reducing your daily stress and frustration.