EPG Case Management Fundamentals

This course targets learners who are new to job seeker services and workforce development case management.  Content is designed to orient new hires to the important role of case management within the workforce development system, and will equip learners with the key elements of an effective case management system, the fundamental roles, and responsibilities of a case manager/career practitioner, and the case management-focused process that will enable them to successfully guide job seekers through workforce development programs and services.

EPG Career Advising Fundamentals

This course will provide learners with an overview of career advising within the workforce development system. Learning objectives will include career assessments, individual career planning, career transition planning, and retention strategies. These objectives will be underpinned and woven together by focusing on the importance of relationships throughout the advising process; each topic will stress the importance of building a strong and productive relationship with job seekers as learners guide them through the career advising process and support them in the achievement of their identified career goals.

EPG Developing Individual Career Plans 

Developing a career plan with a job seeker requires in-depth knowledge of the effective use of career assessments and the ability to develop detailed career action plans. This course will provide learners with practical skills for assisting customers as they make career decisions and explore career pathways and will walk learners through the best process, they can utilize to develop comprehensive, detailed career plans that maximize success.