Becoming an effective career practitioner working with persons with disabilities (PWD) requires integration
collaboration among leadership, partners, and staff to deliver efficient, effective, and empowering career
development services to individuals with disabilities to increase the quality employment outcomes.
Effective rehabilitation practitioners (e.g. job coaches) must promote early engagement with clients to
streamline career plans/pathways, barrier reduction, and the development of employment plans to help
individuals achieve their employment goals. Rehabilitation practitioners must have a clear understanding
of their roles and responsibilities as well as a complete grasp of the tools and resources needed to competently
address their client’s employment needs.
Start the following courses in order:
Masterclass on Career Development Techniques for Persons with Disabilities – Overview and Instructions
This short course includes an introductive video from the instructors and offers guidelines for taking the courses below.
Customer Service 101
This course will teach professionals how to best apply high quality customer service strategies to quickly
identify a customer’s needs; prioritize those needs based upon resource allocation; and handle customer
requests with the utmost of care and professionalism. Staff will also learn how to efficiently move customers
into the most appropriate program/service that effectively meets their needs. Additionally, Customer Service
101 will provide both an overview and detailed information regarding the workforce system, the engagement
of customers in the system, and the variety of pathways that customers can travel as they navigate through
the workforce system.
Customer Service 102
Communication and building strong relationships with customers are two of the foundations to all good
customer service models. This course will address the ways in which we give and receive information,
how to mindfully build trust and strategies for making personal connections through technology.
Career Advising Fundamentals
This course will provide learners with an overview of career advising within the workforce development system.
Learning objectives will include career assessments, individual career planning, career transition planning, and
retention strategies. These objectives will be underpinned and woven together by focusing on the importance
of relationships throughout the advising process; each topic will stress the importance of building a strong and
productive relationship with job seekers as learners guide them through the career advising process and support
them in the achievement of their identified career goals.
Webinar One: The Foundation of Working with Persons with Disabilities
This live webinar/training will be 2.5 hours in length and will provide live instructor-led training. It will cover
the best practices for providing career development when working with those with disabilities. It will highlight
the advanced techniques of building strong, healthy working relationships with clients and employers.
Webinar Two: Career Planning, Development and Pathways
This live webinar/training will be 2.5 hours in length and will provide live instructor-led training. During
our time together, we will concentrate on building career plans and pathways with participants. Class
participants will also explore the role of Assessment for PWDs and utilizing career assessments to develop
comprehensive employment plans with a focus on interest inventories and Person-Centered Planning tools.
Webinar Three: Planning, Placement and Workplace Success
This live webinar/training will be 2.5 hours in length and will provide live instructor led training. The
last live training will focus on addressing the unique challenges faced by Persons with Disabilities in
the workplace. During this time, we will examine strategies to improve Job Seeker’s confidence,
self-awareness and motivation.