How to Deal with Difficult Customers Webinar - It's Free!
Tuesday, February 25, 2020 at 10:00 am PST/1:00 pm EST

Working with internal and external customers that are frustrated, angry or even hostile can be incredibly challenging. It can even make you think about giving up and changing jobs or worse, abandoning your own commitment to providing outstanding customer service. Difficult customers are part of everyone’s life at one time or another. Join us for 30 minutes and let us share  strategies and techniques you can use to turn difficult customers into satisfied customers.

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MANAGEMENT 360 - Coming Soon!

New, emerging or seasoned professionals face the difficult task of managing their programs, employees, partners and yes, even their own supervisors or board members. Join us for two days to hone in and improve upon the skills needed  to successfully navigate the management waters, meet outcomes and cultivate a culture of respect and leadership.