Instructions: A customer makes an appointment with you to find work. The individual needs assistance with housing and meals.
Answer these questions:
1. To whom in your local area do you refer them for this assistance?
2. What techniques have you found especially helpful to use in an intake interview to discover barriers that a customer might be facing? Describe 1-2 techniques you use that work well for you.
Make one original post and then respond to 1 team member’s post. You will make a total of two posts. For your original post, responds in a paragraph or two for the 2 questions. For your 2nd post, respond in several sentences.
Remember that our learning group works in a full-value environment: We treat our colleagues with respect and professionalism. Our comments should reflect this culture.
1. I would need to ask a few questions to determine what services this individual tapped into. Is the individual homeless, unemployed and and/or receiving any state assistance. Depending on the actual needs. We work closely with shelters, Department of Social Services for TANF, SNAP or medical assistance. We work well with local food pantries and churches to provide a client with immediate meals. We work with local workforce agencies and other employers within the community.
2. We use the Economic Resilient Measurement Tool to assess barriers in varies areas and to track clients progress towards economic resiliency. Additionally, it is important to develop good communication with the client and strong community partnerships.