Instructions: A customer makes an appointment with you to find work. The individual needs assistance with housing and meals.
Answer these questions:
- To whom in your local area do you refer them for this assistance?
- What techniques have you found especially helpful to use in an intake interview to discover barriers that a customer might be facing? Describe 1-2 techniques you use that work well for you.
Make one original post and then respond to 1 team member’s post. You will make a total of two posts. For your original post, responds in a paragraph or two for the 2 questions. For your 2nd post, respond in several sentences.
Remember that our learning group works in a full value environment: We treat our colleagues with respect and professionalism. Our comments should reflect this culture.
I refer my clients if needed to CERA Wayne Metro, Capuchin Soup Kitchen, Forgotten Harvest, Oasis Transitional Housing and/or Open door Rescue Mission.
Clients would tell the case manager about barriers they face such as transportation or childcare, I call them clear or seen barrier. There are some other barriers (I name them hidden barriers) such as English language, digital literacy or/and computer skills. I get to know other barriers through asking questions during the meeting as well as having the client take the CASA test. I also have some clients experience TWE ( Temporary Work Experience).
My experiences vary vastly from this post and so I do not have a lot to relate to. However, our title funded money for the state and federal programs that we offer are based on criteria that are visible and non-visible. We look at the parents income to determine if our students can get free and or reduced meals. Our Academy provides free shirts for students and we require a strict dress code. This cuts down on the bullying and other behaviors that could result from economic differences.
We haven’t referred our students to organizations such as one stops or other local community groups but we do partner with ACCESS, Job Corps (to fill our teachers), SNAP -ED’s Gleaners and Generation with Promise. Last year our boss (who has a long standing history of running and privatizing the PIC for Wayne county among other JTPA programs) asked a cohort of us to start a Workforce Development Center at the Academy and so we have been doing our best to make new partnerships and seek to bring in services that could help our families.
I have never done a intake interview as all students are accepted into the Academy.