Career Development Forum – March 2021 Cohort

Instructions:  A customer makes an appointment with you to find work. The individual needs assistance with housing and meals.

Answer these questions:

1. To whom in your local area do you refer them for this assistance?

2. What techniques have you found especially helpful to use in an intake interview to discover barriers that a customer might be facing? Describe 1-2 techniques you use that work well for you.

Make one original post and then respond to 1 team member’s post. You will make a total of two posts. For your original post, responds in a paragraph or two for the 2 questions. For your 2nd post, respond in several sentences.

Remember that our learning group works in a full value environment: We treat our colleagues with respect and professionalism. Our comments should reflect this culture.

One thought on “Career Development Forum – March 2021 Cohort”

  1. Jaleen Walker says:

    To whom in your local area do you refer them for this assistance?
    I do not make referrals in my job capacity, but it was a priority for me as a former social worker. Before you help a client achieve goals such as work or training—basic needs must be met. Some if I had to, I would survey the community resources for food and shelter, starting with the government agencies that address homelessness and foodservice needs. I would also utilize the community resources such as food banks, clothing drives, homeless shelters, and local agencies that assist community members in need, such as our library’s summer meal programs during summer months.

    Being a professional who helps others requires me to assume nothing and make sure that a thorough assessment of my customer’s needs is conducted. It would be a disservice for me to focus on workplace needs alone, particularly in the community I work in with lots of challenging conditions. If those needs were scarce, I would consider my team looking to create a food and clothing drive—seeking donations from local community members and businesses.

    2. What techniques have you found especially helpful to use in an intake interview to discover barriers that a customer might be facing? Describe 1-2 techniques you use that work well for you.

    There are two skills I when conducting intake interviews to determine barriers. The initial technique would be using helping skills (understanding and empathy), and closed-ended questions are two techniques that I would use during intake interviews. By using helping skills, the customer and I can build a rapport and trusting relationship. When a customer believes that you are genuinely trying to assist them, they open up and share a lot of personal information.

    Professionalism is crucial and ensuring that the client-customer relationship is ethical and appropriate. To ensure a balance between relationship-building and needs assessments- I would also use the close-ended question technique. When asking direct close-ended questions, I may get the immediate answers that I need, thus determining the best way to service them effectively. Additionally, some clients need straightforward questions that allow them to be direct about their needs, desires ad goals.

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